A new Micro Finance Bank with the goal of providing financial and advisory services to persons or businesses, which are traditionally not served or under-served by the conventional financial institutions is recruiting to fill the following positions:
1. Managing Director
2. Assistant General Manager
3. Head, Internal Audits and Control
4. Head, Marketing & Business Development
5. Head, IT/Digital Marketing
6. Customer Relations Officer
7. Marketers
1. MANAGING DIRECTOR (MD)
- Experience: minimum of 10 years
- Location: Delta State
- Job Field: Administration / Secretarial
Job Description
The Managing Director (MD) will have overall management responsibility with direct line authority. The MD will be the first representative of the organization and have the overall responsibility to plan, organize and control all of the day-to-day activities of the microfinance bank. At all times, the MD will be responsible to the Board of Directors. He or she will be responsible for the formation and approval of the Bank’s strategy by the board of directors.
The successful candidate will have overall responsibility for the execution of the company’s strategy for expansion and delivery of all the banks financial services including digital financial services in line with the business objectives agreed by the Board.
The MD shall:
- Be a member of the Board of Directors.
- Execute the decisions of the Board of Directors.
- Manage the day-to-day operations of the bank.
- Participate in hiring and supervision of the senior management team.
- Manage relationships with Investors, regulatory agencies, creditors and other partner institutions.
- Create and implement a framework for the operation of an effective senior management team.
- Foster and maintain a corporate culture within the bank that embodies high integrity and all other corporate values.
- Ensure that the organization follows best practices for internal control and risk management.
- Operates in a fiscally responsible manner within agreed budget parameters.
- Ensure sound financial recording /reporting.
- Ensure that the MFB meets the targets set forth in the business plan and annual budget. Supervise all heads of department to achieve efficient, productive and profitable loan and deposit portfolio growth in line with corporate strategy.
- Lead the identification of target market segments and develop strategies for growth.
- Provide strategic input and direction for the development of performance targets, including on-going monitoring to ensure achievement of set targets.
- Build the organizational structures and business teams to maximize productivity and performance.
- Ensure business compliance with company’s policies, procedures and corporate governance expectations.
- Participate in projects geared towards new products/ service development and or product/ service enhancement by giving appropriate guidance on required checks, controls, processes and procedures in line with leading practices within the sector.
- Facilitate and present periodic business performance review reports to the Board.
- Participate in other Executive Management Committees and other related tasks.
- Ensure and promote advocacy roles within the Microfinance Bank Associations.
- Ensure the bank delivers on its short and long term strategic road map.
Qualifications
- First degree, preferably in a numeric discipline e.g. Economics, Business Administration, Accountancy, etc. or related field with a minimum of Second Class Honors (Lower Division).
- A post-graduate degree or its equivalent in any discipline. An MBA or any other related professional qualification is required.
- Relevant professional qualifications/affiliations such as ICAN, CIBN, CFA, ACIB, etc.
- A minimum of 10 years diverse experience (i.e. banking, insurance, microfinance, etc.) as well as experience in multi-functional roles within the industry.
- Minimum of 10 years senior management experience within the financial services industry.
- Prior microfinance experience is desirable, particularly within a microfinance bank with international ties.
· Experience in MSME & SME banking exposure.
· Ability to manage a State microfinance bank with branch Network.
· Sound knowledge of e-Banking solutions, Digital marketing.
- Prior board-level experience/ experience reporting to a board/ board committee.
- Strong communication skills.
Competency/ Skill Requirements
- Knowledge and understanding of the Nigerian financial services market.
- Prior experience leading functions such as:
- Banking Operations
- Commercial/Marketing
- Finance/Risk Management
- Human Resources
- Information Technology
- Good product development and portfolio management capabilities.
- Excellent customer relationship development/management skills.
- Knowledge and understanding of commercial financial products.
- Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues and solutions.
- Must have a high sense of responsibility, accountability, integrity and ethical standards.
- Must have strong business acumen, maturity and tact, including the ability to relate with highest levels of management of financial institutions.
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “MANAGING DIRECTOR (MD)“.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
1. ASSISTANT GENERAL MANAGER (AGM)
Experience: minimum of 10 years
Location: Delta State
Job Field: Microfinance operations
Job Description
The Assistant General Manager should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM must be able to competently perform duties in the absence of the General Manager.
He or she should be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The AGM should be firm, but also approachable.
Qualifications
· He should have a Bachelor of Science Degree (BSc) or a Higher National Diploma (HND) in administration or any relevant accounting disciplines.
· A Master in Business Administration (MBA).
· Banking operation –10years experience in microfinance operation
· Sound knowledge in cloud software – Bankone.
· Chartered microfinance certification.
- Great interpersonal and communication skills.
- Strong problem-solving abilities.
- Good observation skills.
- An ability to deliver constructive criticism.
- Computer literate and basic Math skills.
- An ability to identify weaknesses and provide coaching where necessary.
The AGM Shall:
- Cooperate with the General Manager, and assist with anything from project planning to staff management.
- Nurturing positive working relationships with staff.
- Delegating daily tasks.
- Addressing any issues in a timely fashion.
- Supervising staff and controlling merchandise.
- Ensuring company policies and procedures are followed.
- Setting a good example for staff.
Competency/ Skill Requirements
- Knowledge and understanding of the Nigerian financial services market.
- Prior experience leading functions such as:
- Banking Operations
- Commercial/Marketing
- Finance/Risk Management
- Human Resources
- Information Technology
- Good product development and portfolio management capabilities.
- Excellent customer relationship development/management skills.
- Knowledge and understanding of commercial financial products.
- Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues and solutions.
- Must have a high sense of responsibility, accountability, integrity and ethical standards.
- Must have strong business acumen, maturity and tact, including the ability to relate with highest levels of management of financial institutions.
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “ASSISTANT GENERAL MANAGER (AGM)“.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
2. HEAD, INTERNAL CONTROL AND AUDIT
Experience: 4-10 years
Location: Delta State
Job Field: Finance / Accounting / Audit
Job Description
To design and supervise the implementation of an effective internal control and audit framework for the bank.
To investigate all cases of non-compliance or infractions of internal policies, procedures and external regulatory standards as well as make recommendations to management as applicable.
The Head, Internal Control and Audit shall:
· Design, revise or update appropriate internal control, audit & compliance strategy and framework for the bank.
· Plan and control audit activities in line with the overall business goals and objectives within the country
· Identify control lapses/policy inadequacies through investigations for process improvement
· Design audit work plan for the year and coordinate audit activities across regions
· Oversee activities of regional audit teams for maximum effectiveness
· Carry out spot checks on operational activities at branch, area and regional levels and take action on infractions or non-compliance issues
· Receive and review all monthly regional audit and control reports and identify issues for necessary action.
· Carry out periodic stocks and staff audit in all branches.
· Carry out periodic price verification and certification and certificate of payment vouchers
· Conduct periodic checks on payroll.
· Ensure the periodic reconciliation of transactions are carried out.
· Ensure that prompt investigation of frauds, forgeries, breach of policies and procedures and serious customer complaints are conducted and ensure necessary action is taken on the outcome
· Work with Finance department and external auditors to ensure successful conduct of a comprehensive audit exercise
· Make recommendation for policy amendments based on emerging issues in audit and internal control
· Appraises subordinates promptly and objectively, and follows up on action points resulting from the appraisal
· Takes responsibility for the training, coaching and mentoring of subordinates
· Perform other duties and responsibilities, as may be assigned by the Managing Director or by the Board
Qualifications
· A bachelor degree/ HND in Accountancy, plus professional accounting certifications.
· An MBA or MSC will be added advantage.
· Minimum of 4 years relevant experience in a reputable firm, Experience in a microfinance bank setting in related role is an added advantage.
Competency/ Skill Requirements
· Proficiency in Microsoft Excel and other Microsoft office programmes
· Knowledge of relevant accounting packages
· Knowledge of best practices in internal control and audit
· Knowledge of existing regulatory framework
· Strategic thinking
· Managerial and leadership skills
· Firmness
· Good oral and written communication skills
· Integrity
· Flair for details
· Team building skills
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “HEAD, INTERNAL CONTROL AND AUDIT“.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
3. HEAD, MARKETING & BUSINESS DEVELOPMENT
Experience: 8-10 years
Location: Delta State
Job Field: Credit Marketing/ Business Development
Job Description
He/ She will lead the design and implementation of all Marketing strategies to achieve the goals for all the microfinance banking products. The head, marketing & business developmentis expected to provide leadership within the Micro-Finance bank to ensure timely and successful development and implementation of the banking product and service ideas, key to the business performance and growth.
The head, marketing & Business Development:
- Head of Credit and Marketing is responsible for Supervision of all Business Development initiatives, Personnel and Resources
- Provide effective leadership guidance in business development strategy
- Achieve overall profitability target of the microfinance bank
- Implement and execute regular sales activities to generate business
- Lead generation through organized sales presentations to prospects
- Team Leadership; collaborate with staff to ensure successful execution of designated strategies.
- Interview prospective clients
- Inspect prospective client’s business to ascertain its viability and assessment of collateral
- Write reports for granting of loan facility
- Monitor approved loans and advise clients on good management practices
- Consistently adhere to regulatory standards
Competence/ Skills Requirements
- Professionalism, integrity and commitment to social mission of Micro-finance banking.
- Strong business acumen and Knowledge of low income market
- Comprehensive knowledge of Micro-finance banking products, marketing and business development
- Sound knowledge of Micro-finance services, procedure, laws and regulations
- Strong analytical skills
- Knowledge of micro, small and medium enterprise market.
- Strong oral and written communication skills
- Strong general management and people skills
- Eight years’ experience in marketing MSME & SME Products through e-banking and Digital Marketing solutions.
Qualifications
- Must possess a certificate in Micro-finance Banking issued by the Chartered Institute of Bankers of Nigeria (ClBN).
- Proficiency in using Microsoft Office Tools and must be between 30 to 45 years old.
- Proved experience in training and research is an advantage.
- Minimum of 7 years hands-on Micro-finance banking experience in credit and marketing.
- Bachelor’s degree in business, accounting, finance, economics or any field. An MBA or Master’s degree is an advantage.
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “HEAD, MARKETING & BUSINESS DEVELOPMENT”.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
4. HEAD, IT/ DIGITAL MARKETING
Experience: 4-8 years
Location: Delta State
Job Field: IT/ Digital Marketing
Job Description
The Digital Marketing Head is generally responsible for planning, developing, implementing and managing the overall digital marketing strategy. In addition, he or she is responsible for managing, guiding and training digital marketers and other marketing positions in the team. .
The Head, IT/ Digital Marketing Shall:
- Build, plan and implement the overall digital marketing strategy
- Manage the strategy
- Manage and train the rest of the team
- Stay up to date with the latest technology and best practices
- Manage and oversee different digital marketing channels
- Measure ROI and KPIs
- Prepare and manage digital marketing budget
- Oversee all the company’s social media accounts
- Measure and manage online content
- Track SEO and Google Analytics data an make complex analysis
- Build and inbound marketing plan
- Anticipate sales performance trends
- Organize and lead digital marketing team
- Research competition, investigate benchmarks and provide suggestions for improvement
Competence and Skill requirements
- Four to Eight years of experience as a Digital Marketing Director
- Four to Eight years of experience in developing and implementing digital marketing strategies
- In depth knowledge of different digital marketing channels
- Good knowledge and experience with online marketing tools and best practices
- four years of hands-on experience with SEO, Google Analytics and CRM software
- Basic knowledge of web design procedures
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
· Experience in cloud software, i.e, Bankone, etc.
· Experience in Hardware Engineering.
Qualifications
· Bachelor of Science/ Technology (BSc/ B.Tech) or Higher National Diploma (HND) in Computer Science or similar relevant field.
· Minimum of M.BA/ M.Sc; additional qualifications and certification in relative business schools or equivalent will be additional advantage.
· Should have a minimum of 5/8 years Microfinance banking and job related experience;
· Experience in leading digital strategy and projects; Experience in microfinance would be a plus (but not an obstacle);
· Should show a true passion for digitization, and a real appetite for transformation.
· Should have excellent communication skills allow you to build strong relationships with our partners and to participate in various committees.
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “HEAD, IT/ DIGITAL MARKETING”.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
5. MARKETERS
- Experience 3 – 6 years
- Location Delta State
- Job Field Sales / Marketing / Retail / Business Development
Job Description:
Marketing Officers cultivate business relationships with existing and new customers. The job holder is responsible for prospecting, selling, converting and providing excellent service delivery to customers
The Marketer Shall:
- Ensure customer acquisition through the creation of new accounts
- Effectively manage existing accounts and portfolio
- Grow liability and quality risk assets in line with budget
- Ensures a high level of customer satisfaction and service excellence
- Build a working referral marketing system
- Evaluate credit applications to determine the eligibility and acceptability rating
- Monitors loan accounts and ensure collection of all due repayments
Qualification/skills
- 3-6 years microfinance banking experience
- Sound Credit analysis and credit assessment skills
- Excellent communication and presentation skills
- Accuracy and attention to details
- Strong business acumen
- Proficient use of Microsoft office
- Problem solving skills
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “MARKETING“.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
6. CUSTOMER RELATIONS OFFICER
Experience: 3 years and above
Location: Delta State
Job Field: Customer Care
The Customer Relations Officer Shall:
- Open and maintain customer accounts in line with all the required documentation.
- Manage fixed deposit customers
- Draft & send regular customer engagement bulk SMS & emails
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, adjustment and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Welcome visitors and customers into the banking hall
- Keep records of customer interactions, process customer accounts and file documents
- Answering calls and responding to customer emails
- Assist with placement of orders, refunds, or exchanges
- Inform customer of deals and promotions
- Sell products and services
- Compile reports on overall customer satisfaction.
Qualifications
- BSc, OND from a credible university
- Minimum of 3 years banking experience
- Proven customer support experience
- Excellent computer Skills
- Excellent communication and presentation skills
- Very neat appearance
- Preferably a female
- Experience in microfinance banking operations would be an advantage.
Remuneration:
Very competitive.
Method of Application:
Interested and qualified candidates should send their tailored CVs to: theduchessconsultants@gmail.com with the subject “CUSTOMER RELATIONS OFFICER“.
Application Deadline:
All applications for the job will close on Wednesday 5th of March, 2020.
